Where to go when this manual and the troubleshooting checklist don’t have your answer — community forums, documentation, consultants, and how to file an actionable support request.

Official channels #

• bizuno.com — documentation, news, release notes, paid support options.
• GitHub repository — open-source Bizuno project; issues, feature requests, source. Useful to search issues when your question might already be answered.
• Release notes — on bizuno.com. Read before every upgrade.
• PhreeSoft — the publisher of Bizuno; offers hosted installs, paid support tiers, consulting, and custom development.

Community #

• Community forum — other shop owners and Bizuno developers answering each other’s questions. Typically free and responsive.
• User groups — a handful of regional user groups meet informally (check the community forum for current schedules).
• Third-party extension developers — each maintains its own support path; check the extension’s entry in Admin → Modules for the developer’s contact info.

Filing a good support issue #

Whether you’re posting to the community forum, opening a GitHub issue, or emailing a consultant, a support request is triaged faster when it has:

1. Bizuno version (from the Admin Dashboard or the footer).
2. What you were trying to do — in one sentence.
3. What you expected to happen.
4. What actually happened — with the exact error message if any.
5. The URL of the screen where the problem occurred (the full bizRt address).
6. Steps to reproduce, numbered, short.
7. Screenshots if it’s a UI bug — include the full browser including the URL.
8. What you’ve already tried.

A good ticket looks like this:

Bizuno 7.3.8. When saving a Sales Invoice with a taxable item and a tax-exempt customer, the tax line still populates with $0.00 but the tax group defaults to the state group. Expected: no tax group on the invoice. URL: ?bizRt=phreebooks/main/edit&jID=12&rID=0. Tried: setting customer to Tax Exempt, picking tax group None manually — the UI seems to re-assign it. Screenshot attached.

Important: Don’t paste customer data, credentials, or API keys into a support request. Redact or mock before sharing screenshots or CSVs. Sensitive data posted to a public forum is public forever.

When to hire a consultant #

Some questions are worth paying for:

• Data migration from a prior system (QuickBooks, Sage, etc.).
• Custom PhreeForm templates matching your brand precisely.
• Non-standard chart of accounts or multi-entity setups.
• Custom fields and workflow extensions.
• Integrations with non-common third parties.
• Training for a new team.

A few hours of experienced consulting early saves a disproportionate amount of pain down the line. PhreeSoft offers consulting; the community forum often has independent specialists listed.

Training #

• This manual.
• PhreeSoft training packages (bizuno.com).
• Community-authored tutorials and videos — quality varies; check publication dates.
• New hire onboarding — walk through Categories 1 (Getting Started) and the specific module(s) their role touches; have them run through the Training Records acknowledgements in Category 7.

Staying current #

• Subscribe to the Bizuno release notes feed.
• Review Admin Dashboard → Bizuno Version widget monthly; apply minor updates promptly on a test instance first.
• Major version upgrades — read the release notes twice, take two backups, upgrade during a slow window, test.

Contributing back #

Bizuno is open source. Non-developers contribute too:

• Report bugs with reproducible steps.
• Vote on existing feature requests.
• Write a case study or a how-to — community knowledge grows from user experience.
• Share PhreeForm templates you’ve built if they could help other shops.

Emergency runbook #

Keep this posted near your workstation:

1. Bizuno down entirely — contact your host (PhreeSoft if you’re on their hosted plan). Check status page.
2. Login issue — password reset, admin unlock, 2FA reset.
3. Numbers look wrong — stop editing, back up, open a support ticket with URL + GL detail screenshot.
4. Integration broken — Admin → Integrations → Test Connection; check third-party side.
5. Data loss suspected — do NOT continue entering data; restore from the most recent backup into a sandbox, compare.

Tips for Ridgeline Cycles #

• Keep a short list of names and channels: your host’s support email, your CPA’s direct line, your Bizuno consultant (if you have one), the community forum bookmark. Stick it on the wall.
• Join the community forum before you need help — lurk for a month, read the top threads, get a feel for how people ask and answer.
• When something goes well — a clean year-end close, a smooth e-commerce integration — write it up on the forum. Pay it forward; the next person researching the same problem will thank you.

Where to go next #

• Common Issues & Troubleshooting — try these before you file.
• Glossary — speak the same vocabulary as support.
• bizuno.com — documentation, community, release notes.