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Support

Bizuno is free and open source. Most users get help from the community forum and the manual — and for most users, that’s enough.

Some businesses would rather pay a human than wait for a forum reply, or need work that wouldn’t be a fair ask of volunteer community members. PhreeSoft — the small shop run by Dave Premo that maintains Bizuno — offers four commercial services for those cases.

What PhreeSoft offers

1. Hosted Bizuno

Managed Bizuno on PhreeSoft’s infrastructure. A single-tenant install, nightly off-site backups, quarterly security patching, and a single point of contact when something goes wrong. Good fit for shops that don’t want to run a server and would rather pay per month than hire an admin.

Starts at $79/month. Billed annually or monthly. Data stays in the United States. You can export and walk away any time — it’s your data, in MariaDB, in an export format you can read.

2. Implementation and training

One-off setup for a shop that wants to get onto Bizuno cleanly. Typical scope: chart of accounts design, opening balances, initial data import from QuickBooks / Sage / a prior ERP, user training (two or three half-day sessions), and a post-launch check-in at 30 and 90 days.

Fixed fee, quoted per engagement. Usually $2,500–$8,000 depending on data complexity.

3. Custom development

Module work, PhreeForm templates, integrations (Shopify, WooCommerce, Stripe, industry-specific systems), reports, and bug fixes that need to happen faster than the community roadmap.

Hourly, with a written estimate before work starts. Code that makes sense as part of Bizuno’s core is contributed back under AGPL; code that’s specific to your business stays yours.

4. Roadmap sponsorship

Need a feature on the public roadmap sooner than “someday”? Sponsorship is how features move up. The work is open-source; your business gets it first and gets input on the design.

Fixed fee per feature, proposed and agreed in writing. Typical range $5,000–$25,000.

What PhreeSoft does not do

  • Emergency after-hours support without a retainer. If your Bizuno install is down at 2 a.m. and you don’t have a hosting or retainer agreement with us, we’re not the right vendor. The community forum is your best shot until morning.
  • Per-incident billing for trivial questions. If it fits in a forum post, post it in the forum — we’re often the ones answering there anyway, and you won’t pay for the time.
  • Rewriting the core of Bizuno to match a competing product. If Bizuno isn’t the right shape for your business, another ERP probably is. We’ll say so.
  • Referrals for kickbacks. We don’t take referral fees from integrators, hosts, or plugin vendors. If we recommend a tool, it’s because we use it.

How to engage

Step one is always email. Send a short description of what you’re trying to do to da********@*******ft.com. You’ll get a reply within two business days, usually sooner.

Helpful detail in a first email:

  • What are you running today, and why are you looking at Bizuno (or at a change)?
  • How many users, customers, invoices per month?
  • Any regulated data (HIPAA, ITAR, specific trade)?
  • A rough budget and a rough timeline — so we can tell you early if we’re the wrong fit.

After the first email, we’ll usually do a 30-minute call to confirm fit, then send a short written proposal. Nothing is billed until you’ve signed off on a scope.

A note on the relationship between PhreeSoft and the Bizuno project

PhreeSoft is a commercial company. Bizuno is an open-source project that PhreeSoft maintains and contributes to, alongside a community of other contributors. The two are deliberately kept separable:

  • The Bizuno code is AGPL v3 and stays that way. Nothing on this page changes the license.
  • The Bizuno roadmap is public and community-influenced. Paid sponsorship can move an item up; it can’t move an item that isn’t on the roadmap and that the community doesn’t want.
  • Forum moderation is not a PhreeSoft function. Moderators are community members; Dave is the current keymaster, but that role is a volunteer role, not a commercial one.
  • The manual is a community resource licensed under Creative Commons (CC BY-SA 4.0). PhreeSoft wrote most of it but doesn’t own it.

If something in Bizuno feels like it’s been shaped by a PhreeSoft client’s agenda rather than the community’s interest, say so on the forum — we’ll answer in public.

Not ready for paid support?

  • The community forum is free, and most questions are answered within a day.
  • The manual covers the common workflows in detail.
  • GitHub is where bugs get fixed — file a well-scoped issue and subscribe for updates.