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Support

Bizuno is free and open source. Most users get help from the community forum and the manual — and for most users, that’s enough.

Some businesses would rather pay a human than wait for a forum reply, or need work that wouldn’t be a fair ask of volunteer community members. PhreeSoft — the small shop run by Dave Premo that maintains Bizuno — offers four commercial services for those cases.

How to engage

Step one is always email. Send a short description of what you’re trying to do to su*****@*******ft.com. You’ll get a reply within two business days, usually sooner.

Helpful detail in a first email:

  • What are you running today, and why are you looking at Bizuno (or at a change)?
  • How many users, customers, invoices per month?
  • A rough budget and a rough timeline — so we can tell you early if we’re the wrong fit.

After the first email, we’ll usually do a 30-minute video conference to confirm fit, then send a short written proposal. Nothing is billed until you’ve signed off on a scope.

A note on the relationship between PhreeSoft and the Bizuno project

PhreeSoft is a commercial company and was the original developer of PhreeBooks/Bizuno. Bizuno is an open-source project that PhreeSoft maintains and contributes to, alongside a community of other contributors. The two are deliberately kept separable:

  • The Bizuno code is AGPL v3 and stays that way. Nothing on this page changes the license.
  • The Bizuno roadmap is public and community-influenced. Paid sponsorship can move an item up; it can’t move an item that isn’t on the roadmap and that the community doesn’t want.
  • Forum moderation is not a PhreeSoft function. Moderators are community members; PhreeSoft is the current keymaster, but that role is a volunteer role, not a commercial one.
  • The manual is a community resource licensed under Creative Commons (CC BY-SA 4.0). PhreeSoft wrote most of it but doesn’t own it.

If something in Bizuno feels like it’s been shaped by a PhreeSoft client’s agenda rather than the community’s interest, say so on the forum — we’ll answer in public.

Not ready for paid support?

  • The community forum is free, and most questions are answered within a day.
  • The manual covers the common workflows in detail.
  • GitHub is where bugs get fixed — file a well-scoped issue and subscribe for updates.