Supplier Evaluations is the vendor-quality scorecard — a structured way to score each vendor on the things that actually affect your shop: on-time delivery, correct-pick rate, quality defects, RMA turnaround, and communication. Turns gut feelings about vendors into data you can act on.

How to get there #

Menu: Quality → Supplier Evaluations
Direct URL pattern: https://yourdomain.com/?bizRt=quality/supplier/manager

What an evaluation captures #

A Supplier Evaluation is a dated scorecard that rolls up data from Bizuno plus subjective scores you enter. Typical metrics:

Metric	Source	Weight (default)
On-Time Delivery %	Calculated from PO receipts vs. promise dates.	25%
First-Pass Correct-Pick %	Orders received without line-item discrepancy.	20%
Quality Defect Rate	NCs opened / units received.	25%
RMA / Credit Turnaround	Average days from claim to credit.	10%
Responsiveness / Communication	Manually scored 1–5.	10%
Pricing Competitiveness	Manually scored 1–5.	10%

Weights are configurable under Admin → Quality → Supplier Metrics.

Creating an evaluation #

1. Click New.
2. Pick the Vendor.
3. Set the Evaluation Period (typically a rolling 90 or 180 days).
4. Bizuno auto-fills the calculated metrics (OTD, pick rate, NC rate, RMA turnaround).
5. Enter the manual scores (Responsiveness, Pricing, any custom metrics).
6. Review the Weighted Score (0–100).
7. Enter narrative notes — trends, specific incidents, contract renewal considerations.
8. Save.

Rating tiers #

Bizuno converts the weighted score into a tier:

• A – Preferred (90–100). Expand business; single-source acceptable.
• B – Approved (75–89). Continue as-is.
• C – Conditional (60–74). Improvement plan required; restricted.
• D – Probation (<60). Open CAPA; seek alternate.
• Inactive — not evaluated this period.

Important: Share C and D ratings with the supplier. A scorecard the vendor never sees is just gossip — it has to travel to improve behavior. Attach the evaluation PDF to a brief email and ask for their improvement plan.

Feeding the scorecard #

The calculated metrics only work if the underlying data is captured:

• On-Time Delivery requires Promise Date on every PO (Category 3).
• Correct-Pick Rate requires honest receiving — receive short when you’re short, not “received complete” for convenience.
• Defect Rate requires NCs logged consistently against the vendor.
• RMA Turnaround requires dates on Vendor Returns and Vendor Refunds (Category 5).

Garbage in, garbage scorecard.

Example: a Ridgeline evaluation for BrakeBros #

Period: last 90 days. 18 POs received. Calculated metrics:

• OTD: 15 of 18 on time = 83%. Score: 83.
• Correct-Pick: 16 of 18 complete = 89%. Score: 89.
• Defect Rate: 3 NCs / 240 units = 1.25%. Score: 85 (rate-to-score lookup).
• RMA Turnaround: avg 6 days. Score: 80.
• Responsiveness: 4/5 = 80.
• Pricing: 3/5 = 60.

Weighted total: 82.1. Tier: B – Approved. Notes: “Pricing slipped vs. alternates — reopen a quote from Meadow Tube Co at next renewal.”

Using the evaluation #

• PO restrictions — tier C or D vendors can be flagged for approval-required POs.
• Renewal / re-sourcing — evaluation trend feeds the decision to renew annual terms.
• CAPA trigger — a drop from B to C is enough to open a Corrective Action with the vendor.

Evaluation cadence for a small shop #

• Top five suppliers (by spend): quarterly.
• All active suppliers: annually.
• Any supplier with an open CAPA: monthly until the CAPA is closed effective.

Tips for Ridgeline Cycles #

• Start with two metrics — on-time delivery and defect rate. Add others later. Perfect is the enemy of started.
• Treat the evaluation as a conversation, not a verdict. Share the scorecard; ask the vendor what you can do to help them improve.
• Avoid single-sourcing tier A vendors without a backup. A great vendor having a bad quarter still disrupts you.
• Reconcile the scorecard with your gut. If the scorecard says A but you dread every call with that rep, something in your metrics isn’t capturing the pain.

Where to go next #

• Audits — run a supplier audit for anyone in tier C or below.
• Corrective Actions — open CAPAs for systemic supplier issues.
• Vendor Manager (Category 3) — capture contacts, payment terms, the core vendor record.