The Quality Dashboard is the landing page for the Quality Management module — non-conformances, corrective actions, audits, supplier quality, document control, and training records. It’s your quick-read view of whether the shop is running to spec.

What you can do here #

• See open non-conformances and how long they’ve been open.
• See corrective actions (CAPAs) due this week.
• See the next scheduled audit.
• See training / certifications that are expiring.
• Jump into any of the sub-screens from the left sub-menu.

The sub-menu under Quality #

• Dashboard — this screen.
• Non-Conformance — log and track defects, returns, process failures.
• Corrective Actions — CAPAs (Corrective & Preventive Actions) driven by non-conformances, audits, or customer complaints.
• Audits — scheduled internal and supplier audits with findings.
• Supplier Evaluations — vendor scorecards.
• Document Control — controlled procedures, work instructions, specs, with revision history.
• Training Records — employee certifications and refresher due dates.
• Reports — quality metric roll-ups.

Useful widgets for this dashboard #

User avatar → Manage Dashboards → pick Quality, then add:

• Open Non-Conformances — count by severity, oldest first.
• CAPAs Due This Week — actions owed, owner listed.
• Audits Calendar — next 90 days.
• Supplier Score Snapshot — bottom five vendors by quality score.
• Training Expiring < 60 days — certifications about to lapse.
• Top Defect Categories — most common NC causes this quarter.

Important: Quality Management is enabled per-install. If you don’t see the Quality menu, your admin needs to switch on the Quality module under Admin → Settings → Modules, then grant your role the quality permissions.

Does a bike shop really need Quality Management? #

Most small shops don’t run a formal QMS — and they don’t need to. But even at Ridgeline Cycles, a lightweight version pays for itself:

• Non-Conformance catches recurring bad batches (e.g., a chain lot with brittle outer plates) before they eat your margin.
• Supplier Evaluations make it harder for a distributor to keep shipping late or mis-picked orders without consequence.
• Document Control turns the informal “how we do a pre-delivery inspection” into a written, dated checklist — invaluable for a new hire.
• Training Records track mechanic certifications (Park Tool School, Shimano, SRAM) so you know who can touch what.

You don’t need to use every feature. Start with Non-Conformance and Document Control; add the rest as the shop grows.

Tips for Ridgeline Cycles #

• Don’t let Quality turn into paperwork theater. One NC log, one CAPA system, a short shelf of SOPs — that’s the 80% value.
• Review the dashboard Monday mornings. Anything older than 30 days that hasn’t moved is a discussion item.
• Share the dashboard view with your lead mechanic and service manager. Quality isn’t an owner task alone.

Where to go next #

• Non-Conformance — log your first defect.
• Document Control — put your SOPs under version control.
• Training Records — log mechanic certifications.